VIP-jäsen x Digitalist kutsutilaisuus 4.9: CX is the new black in leadership

VIP-jäsen x Digitalist kutsutilaisuus 4.9: CX is the new black in leadership

Boardman Grow x Digitalist Super Power Breakfast

4.9.2018, klo 9.00-11.00, Digitalist Helsinki

The winners of tomorrow’s companies are those who place Customer Experience and Design into the hearth of strategic thinking. The event will share the latest thinking on how to create customer and shareholder value through opting in customer centric Design approaches within organisations.

The event is jointly organised by Digitalist and Boardman Grow.

The event will be in English. Please note that the spaces are limited – the event is also available via livestream. Please contact Anette for more information on how to register.


Included in the program:

  • Ville Österlund, Senior Vice President, Digitalist Group
  • Andreas Rosenlew, Chairman, Digitalist
    • Design Thinking as a growth and transformation driver – best practice from Volvo, Cabonline and Avanza Bank
  • Jussi Mantere, Head of CX and Design, Kesko Group
    • How K Group is using design thinking to build a culture of innovation and develop the customer service experience?
  • Johanna Partti, Customer Experience Development Consultant, Finnair & Lotta Nivari-Lindström, Senior Insight Specialist, Digitalist Group
    • Customer is the king but staff is the queen. How Finnair is co-creating cabin service experience closely with customers and staff?

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